Federal agencies recognize that improving the customer experience with internal customers can be just as important as it is with external customers. For the U.S. Marshals Service, a federal law enforcement agency within the Department of Justice, that also means working with state and local partners as well. In this abridged QA, U.S. Marshals Service CIO Karl Mathias shares how his IT team is working with U.S. marshals and law enforcement partners to improve customer experience.
FedScoop: Describe the primary customer groups you serve – and how important managing the customer experience is to your agency’s mission?
CONCORD, NH — Two recent New Hampshire fugitives featured as District of New Hampshire – New Hampshire Joint Fugitive Task Force Fugitives of the Week are in custody, according to a press alert. Benjamin Mackenzie, 21, left, who was wanted for allegedly failing to appear in court on sale of a controlled drug-fentanyl and distribute fentanyl-death result charges was captured on Nov. 28, 2017, in Kingston. Kim Wheeler, 48, a convicted welfare fraudster who was featured two weeks ago, turned herself in to Manchester Police on Nov. 29.
Editor’s Note: This post was derived from information supplied by the U.S. Marshals Service. It does not indicate a conviction. This linkexplains the name removal request process for NH Patch police reports.
According to Deputy Marshal Jeffrey White, Mackenzie, who was featured as the Fugitive of the Week on Nov. 15, produced a number of leads from two states. After
Guest OpEd By Craig Michael Caine, retired Deputy U.S. Marshal
My name is Craig Michael Caine. I am a retired Deputy U.S. Marshal and held the rank of Inspector. I retired in 2013 after 30 years in law enforcement.
My main duties as part of the New York/New Jersey Regional Fugitive Task Force, was to locate and arrest fugitives from justice.
This Regional Fugitive Task Force was the first and only Congressional Funded Law Enforcement Task Force, created by U.S. Congress after 911, to locate and arrest the most violent felony fugitives wanted by Federal, State and Local Jurisdictions both domestically and internationally.
Congress decided to make the United States Marshal’s Service the lead agency, and partner up with Local
CONCORD – The United States Marshals Service reports that its Fugitive of the Week program in New Hampshire has resulted in multiple arrests since its inception.
The program, which started in 2007, when the United States Marshals service partnered Peter St. James and the “NH Wake Up Show,” has grown over the years, leading to a total of 364 arrests in cooperation with media and tipsters.
The U.S. Marshals in New Hampshire are also responsible for the day-to-day transportation and productions of defendants for federal court hearing and the security of federal courthouses, judges and staff. Nationally, U.S. Marshals are also charged with the seizure and forfeiture of assets taken in connection with civil and criminal cases; prisoner transportation around the country to and from court hearings and correctional institutions; and the Witness Security Program, sometimes referred to the “Witness Protection Program.”
The U.S. Marshals also operate the New Hampshire Joint Fugitive